Last updated: 15 October 2025
Operated by: Dayoffcar OÜ, registry code 16221625, Hobujaama 4, 10111 Tallinn, Estonia (“Caround”, “we”, “our”, or “us”)
These Terms and Conditions (‘Terms’) govern your use of the https://www.caround.eu website and the Caround mobile application (together, the ‘Platform’), operated by Dayoffcar OÜ (registry code 16221625), Hobujaama 4, 10111 Tallinn, Estonia (‘Caround’, ‘we’, ‘our’, or ‘us’), a company incorporated under the laws of the Republic of Estonia. Please read these Terms carefully before using the Platform. Your access to and use of the Platform is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, vehicle owners (“Owners”), and drivers or renters (“Renters”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of them, you may not use the Platform. If you are a consumer, nothing in these Terms limits your rights under Estonian or EU consumer law.
Caround provides a peer-to-peer car-sharing marketplace that enables verified vehicle owners to rent out their private vehicles to verified drivers. Caround acts solely as a facilitator and intermediary. We: provide the technology to list, find, book, and access vehicles; facilitate identity verification, payments, and communication between users; and manage secure keyless handovers via smart-locker technology. Caround does not own, lease, manage, or insure any vehicles listed on the Platform. All rental agreements are concluded directly between Owners and Renters. Caround is responsible solely for providing access to the Platform and maintaining its reasonable functionality and availability. Caround does not act as an agent, representative, or insurer of any user and assumes no responsibility for the acts or omissions of Owners or Renters. Nothing in this section excludes Caround’s liability for its own negligence or breach of these Terms. Caround provides the Platform as a neutral digital intermediary and is not a party to vehicle-rental contracts or responsible for vehicle condition, compliance, or insurance coverage.
These Terms are governed by the laws of the Republic of Estonia, including: the Law of Obligations Act (Võlaõigusseadus); the Consumer Protection Act (Tarbijakaitseseadus); the Personal Data Protection Act (Isikuandmete kaitse seadus); and relevant EU regulations, including the General Data Protection Regulation (GDPR), the Payment Services Directive (PSD2), and the Digital Services Act (Regulation (EU) 2022/2065). Where EU law offers stronger consumer rights, those rights shall apply. These laws collectively govern contractual relationships, consumer protection, and data processing in the operation of the Caround Platform.
To use the Platform, you must: Be at least 18 years old and legally capable of entering binding contracts; Create an account with accurate and up-to-date information; Complete identity and driving licence verification through our partner Veriff OÜ (Estonia); Maintain only one active account; and Possess a valid driving licence recognised in Estonia or in the jurisdiction where you drive. You are responsible for the confidentiality of your login credentials and for all activity under your account. Caround may suspend or terminate your account for fraud, misuse, or legal non-compliance. You confirm that all information provided during registration and verification is true, complete, and up to date.
Owners may list only vehicles that: Are legally registered, roadworthy, and insured under Estonian or applicable EU law; Have passed valid technical inspection; Are owned or lawfully authorised for sharing; and Valid Estonian traffic insurance (Liikluskindlustus).
Every vehicle listed on Caround must have valid Estonian traffic insurance (Liikluskindlustus). Caround recommends, but does not require, full comprehensive (KASKO) coverage. Car Owners who rent out vehicles without KASKO coverage acknowledge that they are solely responsible for any damage, theft, or loss not covered by their insurance. Caround is not an insurer and does not provide or guarantee any insurance coverage for vehicles or users. Owners are solely responsible for maintaining valid traffic insurance and, if desired, comprehensive or third-party cover. Caround does not provide or guarantee insurance. Owners must ensure their policy allows rental to third parties. Owners remain liable for any accident, damage, or loss not covered by insurance. Owners must ensure their vehicles meet safety and maintenance standards required under the Estonian Traffic Act (Liiklusseadus). Owners agree to cooperate with Caround and Renters in case of accidents, disputes, or claims, including providing insurance and inspection documents upon request.
Owners must provide accurate descriptions, availability, and pricing. Misleading or false information may result in suspension. Owners are considered independent providers offering their vehicles via the Caround Platform and remain responsible for compliance with all local registration and tax obligations.
Renters agree to: Use vehicles only for lawful and personal transport purposes; Not use vehicles for commercial hire, racing, or sub-leasing; Return the vehicle on time, in its original condition, and to the agreed location; Pay all tolls, parking, or traffic fines incurred during use; Immediately report accidents, damage, or theft to the Owner and Caround; and Not disable or tamper with tracking, locking, or security systems. Renters are liable for any damage, loss, or delay during their rental unless covered by valid insurance. Renters must hold a valid driving licence for at least 12 months and be free from suspensions or prohibitions on driving. Renters are responsible for ensuring they understand the Owner’s insurance coverage before starting the rental. Caround may suspend or restrict access for repeated violations of these obligations, with prior notice as required by the Digital Services Act.
Caround partners with Veriff OÜ (Estonia) for digital identity and licence verification. By registering, you consent to Veriff processing your personal data (including ID photos and facial verification) solely to verify your eligibility to use the Platform. Verification is mandatory for both Owners and Renters. Failure to verify may result in restricted or terminated access. For details on Veriff’s processing, see https://www.veriff.com/privacy-notice. Caround may retain verification records in accordance with Estonian anti-fraud and consumer-protection laws.
Caround uses Igloohome smart-locker technology to facilitate keyless vehicle handovers. When you use a locker, you acknowledge that: Locker access logs (timestamps, device identifiers, codes) are recorded for safety; Data may be shared with the relevant Owner or Renter in disputes; Attempting to tamper with or force open a locker is a serious breach and may result in legal action. Caround and Igloohome are not responsible for losses arising from negligent or improper locker use. Locker access data is processed under Caround’s Privacy Policy and may be shared with Igloohome solely for security and maintenance purposes.
All transactions are processed through Stripe Payments Europe Ltd, regulated by the Central Bank of Ireland. By using the Platform, you accept the Stripe Connected Account Agreement. Caround does not directly hold user funds.
Caround may charge a service fee for each completed transaction, displayed transparently at checkout before a booking is confirmed. The service fee covers platform operations, payment processing, and customer support. Service fees and applicable VAT, where relevant, are shown before payment and apply only to new transactions confirmed after any fee changes take effect. All such fees are processed securely through Stripe Payments Europe Ltd, an EU-regulated entity under the Payment Services Directive (EU) 2015/2366.
Each user is solely responsible for determining and paying any taxes that apply to their use of the Platform. This includes, without limitation, income tax and value-added tax (VAT) arising from rental income or the provision or use of vehicles through Caround. In Estonia, income earned from renting out a private vehicle is generally considered taxable income under the Income Tax Act (Tulumaksuseadus). Caround may be required to collect and report user transaction data to the Estonian Tax and Customs Board (MTA) under the EU DAC7 Directive (EU 2021/514) but does not withhold or remit any tax on behalf of users. Caround is responsible only for collecting and remitting VAT on its own platform service fees, once Dayoffcar OÜ becomes VAT-registered under Estonian law. Caround does not act as a tax agent for users and provides no tax advice.
Refunds and cancellations are handled in accordance with the cancellation policy displayed on the Platform at the time of booking. Renters may cancel a booking or request a refund by contacting Caround Support through the app or at support@caround.eu. If a refund is approved, Caround will process it through Stripe Payments Europe Ltd, using the same payment method originally used for the booking. Refunds are issued in euros (EUR) and may take up to 10 business days to appear in the Renter’s account, depending on the payment provider. Caround may deduct non-recoverable third-party costs such as parking or access fees, tolls, or payment-processing charges incurred through Stripe. Caround may also withhold or offset payouts in cases of suspected fraud, disputes, chargebacks, or pending investigations. All payments are processed securely through Stripe Payments Europe Ltd, an EU-regulated entity under the Payment Services Directive (EU) 2015/2366. Caround does not hold or store user funds and acts solely as a facilitator of these payments.
Starting level & evidence. Owners must provide the vehicle with a full tank or clearly disclose the starting fuel level in the listing. Renters must upload clear, time-stamped photos of the fuel gauge and odometer before and after each rental via the Caround app.
(a) Short-term rentals (24 hours or less).
The Owner is responsible for refuelling the vehicle after return. If the vehicle is returned with less fuel than at pickup, Caround will calculate the missing fuel cost (based on the difference in tank level or, where applicable, the vehicle’s average fuel consumption for the same model type, local average fuel prices, and estimated mileage for the rental duration) and charge the Renter’s payment method through Stripe Payments Europe Ltd, transferring the corresponding amount directly to the Owner’s connected Stripe account.
(b) Longer rentals (more than 24 hours).
The Renter must return the vehicle with the same fuel level as at pickup. If the vehicle is returned with less fuel, Caround may calculate the missing fuel cost as above and charge the Renter through Stripe, paying the amount directly to the Owner’s connected Stripe account.
Payments & compliance. Caround facilitates these post-rental adjustments (including refuelling or cleaning fees) solely through Stripe. All funds are processed and held by Stripe under the Stripe Connected Account Agreement. Caround does not directly hold, store, or manage user funds and acts only as a facilitator of these payments. Renters expressly authorize such post-rental charges as part of their use of the Platform.
Disputes & missing photos. If either the before- or after-rental fuel or odometer photos are missing, unclear, or not uploaded within the required time, Caround may determine the estimated fuel consumption using an average fuel cost calculation based on the vehicle type and trip duration (e.g., small car, SUV, van). This estimate will be treated as conclusive for reimbursement purposes unless the Renter provides credible evidence within 24 hours of notification. Caround’s decision based on available evidence (including smart-locker logs and system records) shall be final.
You agree not to: Use the Platform for unlawful or fraudulent activity; Circumvent payment systems or book outside the Platform; Post false or defamatory information; Interfere with the Platform’s security or data; or Collect data or contact users without consent. Caround may suspend accounts or take legal action against abuse or misuse. If your account is suspended or terminated for misuse, Caround will notify you by email with a statement of reasons unless prohibited by law or security concerns. All intellectual property rights in the Platform, including software, trademarks, and design, remain the property of Caround or its licensors. You are granted a limited, non-exclusive license to use the Platform for lawful purposes only. All materials on the Platform are protected by copyright and trademark law. No reproduction or redistribution is permitted without written consent. The license granted does not include any resale, commercial exploitation, or derivative use of the Platform or its content.
To the fullest extent permitted by Estonian law: Caround is not a contracting party to the rental agreement between Owner and Renter; Caround is not liable for any vehicle damage, theft, personal injury, or third-party loss; Caround provides the Platform “as is”, without warranty of uninterrupted or error-free operation. Caround’s role is limited to providing the online intermediation service described in these Terms. Caround does not control or monitor the vehicles or rental conditions beyond the information provided by users. Caround’s maximum aggregate liability in any 12-month period shall not exceed the total service fees paid by you to Caround in that period. This does not limit liability for fraud, willful misconduct, or obligations under consumer law. Caround is not liable for service interruptions caused by circumstances beyond its reasonable control (e.g., network outages, strikes, or natural disasters). Nothing in this section affects your statutory consumer rights or Caround’s liability for intent, gross negligence, or mandatory obligations under Estonian law.
You agree to indemnify and hold harmless Dayoffcar OÜ, its employees, partners, and service providers (including Stripe, Veriff, and Igloohome) from any claims, losses, or damages arising out of: Breach of these Terms; Violation of law or third-party rights; or Improper or negligent use of the Platform or vehicles. This indemnity extends to reasonable legal and administrative costs incurred in defending such claims.
Caround may suspend or terminate your account immediately if: You breach these Terms or applicable law; Fraud, misuse, or illegal activity is detected; Payment or verification fails; or You damage Caround’s reputation or security systems. Upon termination, you must settle all outstanding obligations, and all future bookings may be cancelled. You may close your account anytime by emailing support@caround.eu. If Caround suspends or terminates your account, we will notify you by email with a statement of reasons unless doing so would compromise security or ongoing investigations.
We encourage users to resolve disputes through Caround support. If mediation fails, disputes shall be governed by Estonian law and fall under the exclusive jurisdiction of Harju County Court, Tallinn, unless EU consumer law grants another venue. Consumers may also submit disputes via the EU Online Dispute Resolution platform: https://consumer-redress.ec.europa.eu/index_en
If you are an EU or EEA consumer, your statutory rights under Directive (EU) 2019/2161 and the Estonian Consumer Protection Act apply. Because car rentals are time-specific digital facilitation services, the right of withdrawal under EU law does not apply once a booking is confirmed and service delivery has begun. This means once your rental booking starts, you cannot cancel or withdraw from the contract unless agreed otherwise with the Owner.
Caround may amend these Terms to comply with changes in law or to improve the Platform. Updated Terms will be posted on the website and within the app. Continued use after publication means you accept the revised Terms. If material changes are made, Caround will notify users at least 15 days before the new Terms take effect.
Dayoffcar OÜ (Caround)
Hobujaama 4, 10111 Tallinn, Estonia
For privacy-related matters, please contact privacy@caround.eu
These Terms and any related dispute shall be governed by and construed under the laws of the Republic of Estonia, without regard to conflict-of-law principles.